Refund Policy

Thank you for shopping at the vSeeBox Official Store. We stand behind the quality of our products and want you to be completely satisfied with your purchase.

🔄 Return & Exchange Window

We accept returns or exchanges within 30 days of delivery.

To be eligible, items must be:

• Unused and in original condition

• In original packaging with all accessories included

• Accompanied by the original order number or proof of purchase

🚫 Non-Returnable Items

We cannot accept returns on:

• Products that show signs of use or damage

• Clearance or final sale items

• Products returned without prior authorization

💰 Return Shipping

• If the return is due to our error (e.g., wrong item, defective product), we will cover the return shipping cost.

• If the return is for other reasons (e.g., changed mind), customers are responsible for return shipping fees.

We recommend using a trackable shipping service for returns to ensure safe delivery.

✅ How to Start a Return

1. Contact our customer service team at vseeboxvip@gmail.com with your order number and reason for return.

2. Wait for return authorization and instructions.

3. Ship the item back to the address we provide.

💳 Refund Process

Once your return is received and inspected, we will notify you via email.

• Approved refunds will be issued to your original payment method within 5–7 business days.

• Shipping fees (if any) are non-refundable unless due to our error.

If you have any questions about your return or the process, please don’t hesitate to reach out. We’re always here to help.